We do the work. You keep what we build.
Websites, hosting and email, day-to-day IT, backup and recovery, reporting, and the software behind it — for businesses on the Mississippi Gulf Coast, and remotely anywhere else.
Every system we run comes with a written runbook — how it's built, what it depends on, what to do when it breaks — kept to the standard another firm could pick it up cold. Your credentials sit in a vault encrypted to a key you hold, scoped to your site and nothing else. If you ever want to take it elsewhere, nothing here is built to make that hard.
Nobody owns the space between your vendors
Your point-of-sale company supports the point of sale. Your web guy supports the website. Your IT company supports the network. When the thing that breaks is the connection between them, everyone is technically right and nothing gets fixed.
That gap is most of what we do.
Pick your kind of business. We'll draw the gaps.
These are the joins that belong to nobody — the ones every vendor is technically right about. Choose a seam to see what it actually costs you.
Everything in green, we own outright. Everything in grey stays with your vendor — and we're the ones who call them. The dashed lines in between are the work nobody has sold you yet.
Restaurant / bar
Mine: Website, Email + domain, Backup
Your vendors: POS terminal, Online ordering, Payroll, Reservations, Accounting, Card processing
- POS terminal → Payroll. Hours from the POS never reach payroll. Someone retypes them every Friday.
- POS terminal → Accounting. Daily sales get keyed into accounting by hand, about a week behind.
- Online ordering → POS terminal. Delivery orders land on a second tablet. The two day-end totals never match.
- Reservations → Website. The Book Now button throws people onto a vendor page that looks like a different company.
- Reservations → Email + domain. Confirmations go out from the booking vendor using your domain. It isn't authenticated, so they land in spam.
- Backup → POS terminal. The backup covers the office PC. The POS terminal was never in it.
Clinic / practice
Mine: Website + intake, Email, Backup
Your vendors: Charts / EHR, Scheduling, Billing / claims, Phone + reminders, Document storage, Fax
- Website + intake → Charts / EHR. Intake forms arrive as PDFs in an inbox. Staff retype every field into the chart.
- Scheduling → Phone + reminders. Reminder calls run off a list somebody exports by hand on Monday morning.
- Billing / claims → Charts / EHR. Claim rejections come back to a portal nobody has time to open daily.
- Email → Document storage. Patient documents move as email attachments. There's no record of what left the building.
- Backup → Charts / EHR. The vendor says the chart system is backed up. Nobody has ever tested a restore.
- Fax → Document storage. Referrals arrive by fax and get scanned into a folder nobody indexes.
Contractor / trade
Mine: Website + leads, Email, Backup
Your vendors: Estimating, Crew phones, Job scheduling, Photos + docs, Invoicing, Payroll
- Website + leads → Estimating. The lead form goes to an inbox. Two days later somebody notices it.
- Crew phones → Photos + docs. Crews text photos to a personal phone. Nothing ends up attached to the job.
- Estimating → Invoicing. The estimate and the invoice get typed twice, and they don't always agree.
- Job scheduling → Payroll. Hours go paper, then spreadsheet, then payroll. Three chances to get it wrong.
- Photos + docs → Backup. Plans and job photos live on one laptop that rides around in a truck.
Staffing agency
Mine: Website + apply, Email, Backup
Your vendors: Applicant tracking, Scheduling, Timekeeping, Client invoicing, Payroll, Compliance docs
- Website + apply → Applicant tracking. Applications arrive as email, then get retyped into the system.
- Timekeeping → Payroll. Hours are exported, cleaned up in a spreadsheet, then imported. Every single week.
- Timekeeping → Client invoicing. You bill the client off one number and pay the worker off another. Reconciling is somebody's whole Friday.
- Compliance docs → Scheduling. Certifications and I-9s sit in a folder. Nothing warns you before one expires.
- Backup → Applicant tracking. Candidate records live in a vendor cloud. Your export plan is 'call them'.
Shop / retail
Mine: Website, Email + marketing, Backup
Your vendors: POS, Online store, Inventory, Card processing, Accounting, Supplier orders
- POS → Online store. Stock counts drift apart. You sell something online that walked out the door this morning.
- POS → Accounting. End-of-day totals get typed in by hand.
- Online store → Email + marketing. The customer list gets exported to a spreadsheet whenever somebody remembers.
- Website → Online store. Two systems, two designs. Customers think they've been sent somewhere else.
- Inventory → Supplier orders. Reordering runs on a gut feeling and a walk round the stockroom.
Hotel / venue
Mine: Website + direct, Email, Network + wi-fi, Backup
Your vendors: Property system, Booking channels, Events / banquet, Accounting, Payroll
- Booking channels → Property system. Channel rates drift out of sync. You oversell a night, or you sell one too cheap.
- Website + direct → Property system. Direct bookings are the profitable ones, and they arrive by email to be keyed in by hand.
- Events / banquet → Accounting. Event orders are built in a document and invoiced somewhere else entirely.
- Property system → Payroll. Housekeeping is scheduled in one system and paid out of another.
- Network + wi-fi → Property system. Guest wi-fi and the back office share one network and one password.
- Backup → Property system. The property system is a vendor cloud. Your hurricane plan is their phone number.
Something else
Mine: Website, Email + domain, Backup, Reporting
Your vendors: Whatever runs the work, Accounting, Scheduling, Payroll, File storage
- Whatever runs the work → Accounting. The system that runs the work and the system that counts the money don't speak.
- Website → Whatever runs the work. Enquiries arrive in an inbox and get retyped into whatever runs the job.
- Scheduling → Payroll. Somebody rebuilds the timesheet by hand every pay run.
- File storage → Backup. There is a backup. Nobody has ever restored from it.
- Reporting → Whatever runs the work. The monthly numbers are assembled by hand out of four different exports.
Six things, and the joins between them
Most jobs are one of these. The useful part is that they're all one job here — so the join between two of them is somebody's responsibility instead of nobody's.
Websites & web applications
Sites that load fast, are easy to change, and don't quietly break. New builds, rescues of sites nobody has touched in years, and the applications behind them.
IT & technology management
Day-to-day support, vendor wrangling, email and domains, accounts and access, and backups you can actually restore from. On this coast, that last one matters.
Data & reporting
The numbers your business already produces, pulled into one place and made readable. Dashboards, reporting, and integrations between the tools you're stuck with.
Automation
Small, specific, boring wins: reading documents so a person doesn't have to, routing intake, killing recurring manual work. Not a transformation. A shorter Tuesday.
Custom software
When there is no product to buy, it gets built — including the deep end, machine learning included, when the problem actually needs it.
Architecture & technical leadership
Deciding what to build, what to buy, and what to stop paying for. Fractional CTO work for businesses too small for a full-time one.
What you get, and what you keep
A larger firm splits your problem across a helpdesk, a project team and a vendor. That split is how they scale — and it's also where your problem goes to sit. Every handoff is a place for context to die.
So the work here isn't handed off. The network, the site, the data and the software are one job, and the person who scopes a piece of it is the person who does it. Nothing about your business gets re-explained to a second team halfway through.
And while the work isn't handed off, the keys are handed over. Everything gets documented well enough that somebody else could pick it up, and your credentials stay yours. That is the part worth checking before you hire anyone, including us.
- You get the runbookWritten down: how it's built, what it depends on, what to do when it breaks. Written so another firm could take it over cold. That's the test it's held to.
- You hold your own keyYour credentials sit in a vault encrypted to a passphrase you hold. It's scoped to your site — your key opens yours and nothing else.
- Nothing is built to trap youSeparate credentials per site, a documented handover, and no layer of ours you'd have to unpick first. Leaving is a task, not a fight.
Three ways to stop technology being your problem
Most clients don't want a project. They want it handled.
Watch
For businesses whose systems mostly work and need to keep working.
- Monitoring for the site and the systems that matter
- Backups verified, not just scheduled
- Updates and security patching
- Domain, DNS and email health
- Your credentials in a vault whose key you hold, and a runbook kept current
- A monthly note in plain English about what happened and what's coming
- You can call us
Run
For businesses with no internal IT.
Everything in Watch, plus- Day-to-day support for you and your staff
- Vendor management — we deal with the POS company so you don't
- Accounts, devices and access
- A budgeted block of change work each month, so small improvements don't need a quote every time
- Priority response
- A named owner for your account — the person who scopes the work is the person who does it
Build
For businesses actively changing how they operate.
Everything in Run, plus- Ongoing development — software, data, automation, and machine learning where it earns its place
- Quarterly planning: what to build, what to buy, what to switch off
- Architecture and technical decisions owned end to end
- Technical leadership that also does the building — decisions and delivery, not decisions and a handover
What gets built when nobody's paying us to stop
Client work is confidential. Our own projects aren't — so if you want to see the standard the work is held to before you commit to any of it, start here.
Production systems
Hosting, email, DNS and day-to-day operations across a portfolio of live sites, run continuously.
Data platforms
Large-scale collection, joining and analysis — property records, market data and public datasets turned into something you can actually query.
Machine learning
Training, evaluating and shipping custom models, including on our own hardware. Published openly, including the results that went against us.
Open standards
A published protocol specification with a conformance suite and two independent implementations — the kind of work that only survives if it's correct.
Three steps, and the first one is a paragraph
You tell us what's broken
A paragraph is plenty. No form maze, no discovery questionnaire.
We talk for thirty minutes
Free, no pitch deck. You'll get a straight answer on whether it's a small fix, a project, or something you shouldn't do at all — from the person who'd do the work, not a salesperson who'd pass it on.
You get it in writing
Scope, what it costs, how long, what you'll own at the end, and what happens afterwards. Before anything starts.
Tell us what's broken
The fastest way to get a real answer is to describe the actual problem — the thing that annoyed you this week, not a polished brief.
- Phone
- (228) 284-4517
- Based in
- Gulfport, Mississippi
- On-site
- on-site radius — owner to set
- Replies
- response time — owner to set